Support

Something not working, or just a question? Write any time.

Don’t have Mote yet? Get it on the App Store.

Common questions

How do I cancel my membership?

In Mote, go to Settings → Mote membership. Or open the Settings app, tap your name, then Subscriptions → Mote. If you’re on a free trial, cancel at least a day before it ends and you won’t be charged.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

I already paid, but Mote is asking me to pay again

Tap Restore on the membership screen, or go to Settings → Restore purchases in Mote. Make sure you’re signed in with the same Apple Account you used to buy.

Mote can’t turn on Screen Time

Screen Time needs your iPhone to be signed in to iCloud and connected to the internet while it’s being set up. Sign in at the top of the Settings app, then try again.

I need an app during a focus session

Tap End early. Ending early uses 1 Pip and unblocks everything at once. If you’re out of Pips, you can collect a free one if it’s ready, or tap “Need access urgently?” to see how to turn off Mote’s Screen Time access in iOS Settings. That stops blocking straight away, and no Pip is spent.

What are Pips?

Pips are seeds you grow with focused time. You start with 2, and every 3 hours of focus grows a free one to collect. Pips are always earned and can’t be bought.

Can I start a session with Siri?

Yes. Say “Hey Siri, start a focus session with Mote”, or add Mote’s Start Focus action to a Shortcuts automation.

What happens to my Pips if I delete Mote?

Mote keeps everything on your iPhone only, so deleting the app deletes your history, settings and Pips.